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Product Update — 4 Best Practices for Customer Success ManagersHey everyone — quick update coming your way! We’ve put together four practical best practices to help Customer Success Managers get the most out of our Customer Communities platform. These are based on what we’ve seen work best across customers and from suggestions in the community. Ready? Let’s go!1. Build a proactive onboarding hubMake your community the first place new customers land. Create a dedicated onboarding section with step-by-step guides, short how-to articles, and a “Getting Started” checklist. Use article scheduling and previews so you can publish curated welcome content in sync with customer milestones (e.g., trial start, product activation).Pin a welcome article or quick-start playlist to the homepage. Include links to relevant groups, common FAQs, and short videos. Tag onboarding content so your team can track usage and follow up.2. Encourage peer-to-peer support and spotlight championsFoster a culture wher

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